Outage Center
Report an Outage
- Outage Line: 888-354-6836
- Flint Energies mobile app - Download the Flint Energies app through your phone's app store.
- Flint Energies Online Portal.
- Text OUTAGE to 478-988-3500.
Please call 800-342-3616 for help with setting up outage notifications.
Follow Our Restoration Updates
Outage Restoration
We work systematically to get the most people back online in the shortest amount of time. Our priority sequence is generally:
- Public Safety: Clearing downed lines from roads and repairing high-voltage transmission lines.
- Critical Infrastructure: Restoring power to hospitals, water treatment plants, and emergency services.
- Main Distribution Lines: Fixing lines that serve entire neighborhoods.
- Individual Taps: Repairing the service lines that go directly to a single home or business.
Pro Tip: If your neighbor has power but you don't, the issue may be your individual service line or your home’s main breaker. Check your panel before reporting!
Power Outage FAQs
We know how much your family and business rely on a steady connection. That’s why we work through every season to strengthen our local grid. Keeping your power on safely is our primary focus, and getting you back up and running is our top priority when storms strike.
Outage Notifications
Want to receive updates specific to your outage situation delivered directly to your phone? Our outage notifications will do just that!
Call 800-342-3616 or Click Here to Sign Up!
Power Outage and Downed Line Safety
Your safety is our top priority. Whether it’s a planned maintenance window or a sudden storm, knowing how to handle electrical hazards can protect you, your family, and our line crews.
Downed Power Lines
Always assume a downed power line is live and deadly. * Keep Your Distance: Stay at least 35 feet away from any downed line or anything the line is touching (like a fence or tree limb).
- Call it In: Report downed lines immediately by calling 911.
- Never Drive Over Lines: Even if they look "dead," power lines can be energized or become tangled in your vehicle.
- The "Bunny Hop" Exit: If a line falls on your car while you are inside, stay put until help arrives. If you must exit due to fire, jump clear of the vehicle with both feet together. Do not touch the car and the ground at the same time. Shuffle your feet or hop away, keeping both feet in contact with each other until you are 35 feet away.
Home & Food Safety
When the lights go out, follow these steps to protect your appliances and your health:
- Appliances: Unplug sensitive electronics (computers, TVs) to prevent damage from power surges when electricity is restored.
- Refrigeration: Keep fridge and freezer doors closed. An unopened fridge keeps food cold for 4 hours; a full freezer can last 48 hours.
- Lighting: Use LED lanterns or flashlights instead of candles to prevent fire hazards.
- Generators: Never run a generator inside a home or garage. Carbon monoxide is odorless and deadly. Ensure it is "air-gapped" and never plugged directly into a wall outlet (backfeeding).