Read below to learn more about the Flint Energies Mobile App and Member Portal for smartphones and other smart devices. Still have questions? Contact Us here.
View your bill, sign up for alerts and reminders, view your payment history, pay your bill, and more with our Mobile App and Member Portal. Read below to learn more.
For iPhone
For Android
What is the difference between the Mobile App and the Member Portal?
While both the Mobile App and the Member Portal will provide you with secure access to make payments, view your billing history, maintain your account information, and manage alerts and reminders, there are a couple of key differences to note:
Mobile App: Flint's Mobile App is a native app that will run on either your iPhone or Android device. The app has been optimized for a mobile platform and will provide you with the best interface to navigate your account smoothly from the smaller form factor of a mobile device. Icons and form submissions are also optimized for the touch screen interface of a mobile device.
Member Portal: Our Member Portal is a web portal that runs on any modern web browser that supports HTML5. This includes Chrome, Edge, Safari, and Firefox. The web portal is supported on Windows, MacOS, Linux, and mobile platforms. While the Member Portal is technically accessible from a mobile device browser, you will likely have a better experience downloading the Mobile App if you are using a smartphone.
Is my phone supported?
Our Mobile App is supported on the following platforms:
- iOS 10.0 or later
- iPadOS 10.0 or later
- Android 4.4 or later
Our Member Portal is supported on any browser that supports HTML5. This includes Chrome, Edge, Safari and Firefox, and the mobile versions of each of these. It is supported on most major operating systems including Windows, MacOS, Linux as well as mobile operating systems such as iOS 10.0 or later, iPadOS 10.0 or later and Android 4.4 or later.
Is the Mobile App secure?
Yes! All critical information is encrypted in every transaction run through the App and the Member Portal, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What features does the Mobile App have?
Both the Mobile App and the Member Portal give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone. Once you’ve installed a Mobile App on your phone, you’ll also have the ability to receive push notifications and view a map of our offices and payment locations.
How do I get the Mobile App for my phone?
Simply look for Flint Energies in the Apple App Store or in the Google Play Store. In the Google Play Store, if you can’t find our app, that likely means your phone is not supported – see the list of supported operating systems above.
Do I have to buy the Mobile App?
No. Our Mobile App is completely free to download and install.
I have multiple accounts. Can I see them all in the Mobile App and the Member Portal?
Yes. Once you’ve logged in, you’ll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts. If you only have one account, the details for that account will show up as soon as you log in.
Can I make a payment on multiple accounts?
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.
How current is the account information I see in the Mobile App?
The information you see in the Mobile App and the Member Portal is shown in real-time, so it’s always accurate. However, if you keep your Mobile App or Member Portal open for an extended period of time, you should refresh the page by selecting a new option or hitting your brower's "Refresh" button to ensure the information is still current.
How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?
The first time you launch the app after installing it on your mobile device, you’ll be asked whether or not you want to enable push notifications for our app on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the “Notify” option for every account you want to receive push notifications on this specific device. If you have our App installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
How do I find your offices and payment locations? Do I have to log in first?
You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the app and use the “Locations” link at the bottom of the login screen.
