We respect your privacy. Our policy is to protect customer information and not to divulge it or sell it to any third party. We do not make email or postal addresses, telephone numbers, or other demographic information of those who access our site available to other organizations. We collect only that information we need to service your account and to provide you with the best services, products, and programs.
Our privacy policy covers our use of informational and promotional mailings, our commitment to data security, and how we would handle possible future changes to this policy.
You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an email or calling or writing to us.
We always use industry-standard encryption technologies to protect your data when transferring it to and from our Web site. We limit access to your data to employees who need it to service your account and to keep Flint Energies’ services in general running at their highest level.
If our privacy policy changes at any time, we will post the policy changes here to notify you and, where possible, give you the chance to opt out of these new uses.
Terms of Use of Flint Energies website
The purpose of this website is to give you information about Flint Energies. The information is not a representation, prospectus, or circular in respect to any security of Flint Energies.
Although we try to keep the information available through our website current and correct, we do not guarantee its accuracy or usefulness in any way. Your use of information on this site is at your own risk. We cannot be responsible for any damage you may incur through your accessing or use of this site.
Flint Energies will make every effort to ensure that information you provide to us through forms or e-mail will be kept confidential. We use the information you give us solely for the purpose of providing you with electric service. It is our policy not to release or sell member information to any third parties for any reason. Please see our Privacy Statement for details of our privacy policy.
Links from pages on Flint Energies’ website do not constitute an endorsement by Flint Energies, its subsidiaries, operating partners, of any entities, advertisers, products or services therein, or of the activities of any entities therein. We are not responsible for and do not control or monitor the content of non-Flint Energies, sites or the accuracy of information found therein.
SMS Privacy Policy
Flint EMC (dba Flint Energies) provides subscription-based messaging in the form of Short Message Service or text messaging, herein referred to as “SMS”, Automated/Robo Voice Calls and Emails for billing and outage information. SMS, Automated/Robo Voice Calls and Emails include the delivery of electronic communications to a mobile device owned or used by a customer of Flint EMC, herein referred to as “Customer.” Flint EMC may use automated technology to distribute messages to a mobile device directly or through the use of a 3rd party agent. By opting in to Flint EMC’s SMS and/or Automated/Robo Voice Call and/or Email Notifications, you opt-in to receive notifications regarding your utility account and/or outage information from Flint EMC. Flint EMC members may be auto-enrolled in outage text alerts and have the option to opt out by replying STOP to 478-988-3500 or by accessing the outage alerts preference center at https://e-bill.flintemc.com/onlineportal/with an account number validation.
Registration and Agreement
Customer may enroll themselves in SMS and/or Automated/Robo Voice Calls and/or Email notification programs to receive proactive information from Flint EMC regarding outages or billing information. Enrollment in messaging is not a contract for service, and Flint EMC may not deny nor approve service based on a customer decision whether to enroll in notification programs. Flint EMC may terminate your enrollment in notification programs at any time without consent for any reason they deem necessary.
By using or receiving messaging, you acknowledge that you have read and understand these Terms and Conditions, and that you accept and agree to be bound by these Terms and Conditions.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you provide or that you have the account holder's permission to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity. You agree to maintain accurate, complete, and up-to-date information with Flint EMC regarding your use of the billing and/or outage notifications, including, without limitation, notifying Flint EMC in writing immediately if you change, or cease being the regular user of, your mobile telephone number. You agree to indemnify Flint EMC in full for all claims, expenses, damages, and costs, including reasonable attorneys' fees, related to or caused in whole or in part by your failure to notify Flint EMC if you change your telephone number, or cease being the regular user of, including, but not limited to, all claims, expenses, damages, and costs related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.
Fees
Flint EMC does not bill a separate charge for this service; however, message and data rates may apply from your mobile carrier for any messages sent to the Customer or from the Customer to Flint EMC. Subject to the terms and conditions of your mobile carrier, you may receive SMS and/or Automated/Robo Voice Calls and/or Emails sent to your mobile phone. By participating in this program, you approve any such charges from your mobile carrier. Charges for SMS and/or Automated Voice Calls and/or Emails may appear on your mobile phone bill or be deducted from your prepaid balance. Flint EMC may send recurring messages and/or calls and/or emails. Message and/or call frequency varies based on account activity. If you have any questions about your text/voice plan or data plan, it is best to contact your wireless provider directly. Flint EMC members may opt out of outage text alerts specifically, by replying STOP to short code 478-988-3500 or by accessing the outage alerts preference center at https://e-bill.flintemc.com/onlineportal/ with an account number validation.
Privacy Policy
Flint EMC is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the customer and their data. Flint EMC does not share information with 3rd parties regarding the registration, types of notifications, or any other personally identifiable information. Flint EMC may collect certain information related to the types of notifications sent to Customer, analysis of the receipt of a message, and any other non-personally identifiable information deemed necessary to improve the notification service.
Discontinuation of Service and Help
You agree to notify us immediately of any changes to your registered mobile phone or device including changes to your telephone number. You further agree to cancel enrollment associated with a discontinued phone number immediately. We reserve the right, in our sole discretion, to cancel or suspend any or all of Messaging, in whole or in part, for any or no reason, with or without notice to you.
• To discontinue Billing SMS or Email Notifications
Customer may elect at any time to discontinue their SMS billing alerts by replying ‘STOP’ to 478-988-3500 for each associated mobile number that has been registered. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from Flint EMC for billing alerts. If you want to join again, just sign up by following the instructions on
https://e-bill.flintemc.com/onlineportal/ and SMS messages for billing alerts will begin again. Customer may receive assistance by calling Flint EMC directly at 478-988-3500, replying to SMS with the words HELP, or by e-mailing hello@flintemc.com with a description of the request.
Customer may elect at any time to discontinue their Email notifications for billing alerts by updating preferences for billing alerts via the online account management system.
• To discontinue Outage SMS, Automated/Robo Voice Calls or Email Notifications
Customer may elect at any time to discontinue their SMS outage alerts by replying ‘STOP’ to 478-988-3500 for each associated mobile number that has been registered. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from Flint EMC for outage alerts. If you want to join again, just sign up by following the instructions on https://e-bill.flintemc.com/onlineportal/and SMS messages for outage alerts will begin again.
Customer may elect at any time to discontinue their Automated/Robo Voice Call outage alerts by logging on to the Outage Alerts Preference Center at https://e-bill.flintemc.com/onlineportal/ [MM1] with a valid account number.
Customer may elect at any time to discontinue their Email notifications by clicking on the Unsubscribe link at the bottom of the email or by updating preferences for outage alerts via https://e-bill.flintemc.com/onlineportal/
Support/Help
Customer may receive assistance by calling Flint EMC directly at 1-800-342-3616, or by
e-mailing hello@flintemc.com with a description of the request.
Terms of Use
By enrolling to receive notifications, Customer is responsible for all mobile carrier costs associated with receiving SMS and/or Automated/Robo Voice Calls and/or Emails. Notifications are informational only, and no warranty is provided as a result of enrolling. Flint EMC will not be responsible for any loss or damage that could result from interception by third parties of any information made available to you via SMS and/or Automated/Robo Voice Calls and/or Emails. Flint EMC will not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Carriers and/or Flint EMC are not liable for delayed or undelivered messages.