REYNOLDS/WARNER ROBINS/UPATOI/PERRY – Flint Energies members will be greeted with enhanced phone system options beginning on Monday, July 18, according to Sr. Vice President Jimmy Autry.
“Members understand the great value of being able to do business with their cooperative at all hours and on the weekend,” said Autry. “Beginning Monday, an enhanced set of features will be available through the 24-hour-a-day interactive voice response (IVR).”
The biggest difference in the phone services is the ability to answer a nearly-unlimited number of member requests simultaneously. In the past, Autry said the automated features could answer 12 members at the same time.
“Members will still call us with their local number or 800-342-3616 for regular business,” said Autry. “After hours, they can make payments with credit cards or checks, get their current balance, get the status of their account, get the amount due, get the scheduled disconnection date, get their bill’s due date, get the amount of their last payment, report an outage, request a late payment arrangement, or switch over to text messaging.”
The enhanced phone features join a wide array of services available to Flint’s members. Members can download and use the free Flint Energies app on iPhones or Android phones to pay their bill, check their usage, or report an outage. Members also have access to a portal online at www.flintenergies.com where all services from the dial-in phone or the phone app are available to them 24 hours per day, according to Autry.
“Text services are also available, including paying bills, by texting the word “Join” to 352667,” said Autry.
Autry noted that members will hear a recording about the new phone options, and they will also notice that the new 24 hour automation is a male voice instead of the female voice which has been heard since 1999.
The phone number for reporting outages has not changed and will remain 888-354-6836. That system works much faster and is more accurate when the member’s phone number is listed in their Flint Energies account, said Autry.
About Flint Energies www.flintenergies.com
Incorporated in 1937, Flint Energies is a not-for-profit member-owned electric cooperative that provides energy services to residential, commercial, industrial and agricultural members in parts of 17 central Georgia counties. Flint has 240 employees and serves more than 88,200 meters. Flint's physical plant consists of more than 6,680 miles of distribution line and 50 substations located within Bibb, Chattahoochee, Crawford, Dooly, Harris, Houston, Macon, Marion, Monroe, Muscogee, Peach, Schley, Sumter, Taylor, Talbot, Twiggs and Upson Counties. The system also includes the Museum of Aviation at Robins Air Force Base and the Fort Benning military post. Flint is the eighth largest of Georgia's 41 EMCs and the 37th largest of the nation's nearly 1,000 rural electric cooperatives.